Eligibility for Refunds
At WatCoder, we are committed to providing high-quality services and ensuring customer satisfaction. However, we understand that situations may arise where you may request a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued. Please read this policy carefully before purchasing or engaging in our services.
Refunds are generally only available under specific circumstances, including but not limited to the following:
01 - Service Not Delivered: If the service was not provided within the specified time due to delays on our end.
02 - Incomplete Service Delivery: If the service provided does not match the scope of work agreed upon or is incomplete.
03 - Technical Issues: If there are significant technical issues that we are unable to resolve within a reasonable timeframe.
04 - Quality Assurance: If the final output does not meet the quality standards that were initially agreed upon.
Conditions for Refunds
To be eligible for a refund, you must:
01 - Submit a refund request within [insert number of days, e.g., 7 days] from the date of service completion or payment.
02 - Provide detailed reasons and any supporting evidence to demonstrate why you are dissatisfied with the service.
03 - Allow our team an opportunity to address and resolve any issues that may have contributed to your request for a refund.
Non-Refundable Services
The following services and fees are non-refundable:
01 - Initial consultation or assessment fees.
02 - Work that has been approved and accepted by the client.
03 - Services that have been partially completed, unless otherwise specified.
04 - Monthly subscription fees (if applicable), except in cases where a service was not rendered for the entire month.
Refund Process
If you are eligible for a refund, the following steps will be followed:
Refund Request: Submit your request by contacting us at [insert contact email] with details of your request, including your name, order number, and reason for the refund.
Review Process: Our team will review your refund request within 7 business days and may contact you for further clarification or supporting information.
Decision Notification: Once reviewed, we will notify you via email regarding the approval or rejection of your refund request.
Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
Contact us
If you have any questions or concerns regarding this Privacy Policy, please contact us at info.nilesh@watcoder.com or +91 8755410103.